BOOKING AND CONFIRMATION
Bookings must be made via the online request form and sent to the Vietnam Travel Solutions office in Hanoi.
- After confirmation, customers must deposit 30% of the total cost.
- Full payment is required at least 14 days before arrival.
- Failure to comply may result in booking cancellation without a refund.
CANCELLATION POLICY
- More than 21 days before departure: 20% cancellation fee.
- 15-21 days before departure: 50% cancellation fee.
- Less than 5 days before departure or no-show: No refund.
- No refund for unused services.
PAYMENT METHODS
- Payments can be made via cash, credit card, wire transfer, or Moneybookers.
- A 4% service fee applies to credit card payments.
INSURANCE
- Customers are encouraged to purchase personal travel insurance as the company is not responsible for accidents, illnesses, or losses.
RESPONSIBILITY
- Vietnam Travel Solutions acts only as an intermediary between customers and service providers.
- The company is not liable for accidents, losses, or any events beyond its control.
- The company reserves the right to adjust the itinerary or cancel the tour due to force majeure circumstances.
COMPLAINTS
- Complaints must be submitted within 30 days after the service ends.
- If no mutual agreement is reached, disputes will be settled by the Vietnam International Arbitration Center (VIAC).
- Vietnam Travel Solutions reserves the right to modify these terms without prior notice.